Last updated: November 2026
At British Neurology Psychiatry Center (BNPC) in Abu Dhabi, we understand that seeking help for your mental health or a neurological condition is a personal decision. Protecting your privacy and the confidentiality of your information is central to how we care for you. This policy explains what information we collect through our website and communication channels, why we collect it, and how we protect it.
Information We Collect
- Contact details you provide when you book an appointment or contact us, such as your name, phone number and email address.
- Appointment details, such as the service you are interested in and your preferred date and time.
- Messages you send us through our website forms, WhatsApp, phone or email.
- Technical information collected automatically when you visit our website, such as your browser type, device and pages visited, which helps us keep the website secure and working well.
Please do not share detailed medical information through website forms. Your clinical information is collected during your consultation with our team.
How We Use Your Information
- To respond to your enquiries and arrange your appointments.
- To contact you about your booking or care.
- To improve our website and services.
- To meet our legal and regulatory obligations as a licensed healthcare facility.
We do not sell your personal information, and we do not use it for purposes unrelated to your care.
Medical Confidentiality
All medical and psychological information is treated as strictly confidential. It is accessed only by authorised members of our clinical and administrative team who need it to provide your care, and it is handled in line with UAE laws governing health data and the requirements of the Department of Health – Abu Dhabi.
Sharing Your Information
We share your information only when necessary, for example:
- With your insurance provider, to process your claims, when you use insurance.
- With other healthcare providers, when you are referred for further care and with your consent.
- When required by law or by a competent authority.
- With trusted service providers who help us run our website and communications, under confidentiality obligations.
Protecting Your Information
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse, including secure systems and restricted access.
Cookies
Our website may use cookies to help it work properly and to understand how visitors use it. You can control or disable cookies in your browser settings.
Your Rights
You may ask to access, correct or update your personal information, or ask questions about how it is used, subject to applicable UAE laws and medical record requirements. To make a request, please contact us using the details below.
Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with the updated date.
Contact Us
British Neurology Psychiatry Center, Abu Dhabi, UAE
Email: info@britishcenteruae.com